If you receive this email in your inbox, please DO NOT respond or follow links to it. This email is a phishing scam, trying to gather user/pass information form people.

This is not a legitimate email from anybody on campus, please keep in mind that nobody within IT will ever ask you for passwords.

Thanks,

The KU Portal is temporarily offline, KU support staff are currently working to resolve the problem. We will provide an update as soon as we have one. Please feel free to submit a ticket if you want.

UPDATE

Access to the Kyou portal has been restored. If you continue to have any problem accessing this service, please contact the KU IT Customer Service Center at 864-8080.

Thanks,

Proe Wildfire 3 is installed on nearly all the lab computers in both Learned and Eaton. This software appears to have some issues rendering parts on current hardware. The reason is due to the age of the software, until Wildfire is upgraded to at least version 5, this problem will persist.

The workaround is to create a file called config.pro and place it within the start in directory for Pro-E. There is a single line in the file and it is as follows:

graphics win32_gdi

Once this file is loaded by the software it bypasses rendering the parts through the GPU and uses the CPU. This workaround should only be applied if you are experiencing this issue, as it has the potential of causing other issues. It is not recommended to use this setting if you are working in production and are actually attempting to design and test a real part.

Currently access to the server that hosts the Maple license for the entire campus is currently not responding. A ticket has been filed with Central IT, and should be resolved  shortly.

We are currently experiencing issues with the servers that provide file storage for the School. We are working to get this problem fixed, and will update this page when it's resolved.

UPDATE 1:22

We are still working on this issue, several users have reported that they are unable to access the Internet. This is most likely because key folders for both Internet Explorer and Firefox reside on the drive that has failed. While you may receive several errors when you login, the computers will function, you just won't have access to your Desktop and My Documents folders. There is a folder on the disk C:\TEMP that is writeable to all users, or a preferable solution would be to use a USB key as a temporary location to hold files you are working on.

The system is performing a check on the drive that has failed and is currently 56% complete.

UPDATE: 2:13

System check is ongoing.

We have found a solution for those needing to launch Internet Explorer and or Firefox. Since both these applications rely on profile information that is currently unavailable, perform the following.

1. Click the Start button
2. For Internet Explorer
   1. type: C:\Program Files\Internet Explorer\iexplore.exe
3. For FireFox
   1. type: C:\Program Files\Mozilla Firefox\firefox.exe -profile c:\TEMP

UPDATE: 6:16

All services have been restored, all disks have checked out OK. We experienced a power event at some point Sunday evening which caused the cluster to be in an unstable state. We are looking into the exact action that triggered the failure, but feel it's an edge case that doesn't happen regularly.

If you experience any issues, please reboot your computer before submitting a ticket. If after a reboot you are unable to access all your files, please submit a ticket and let us know.

Sorry for the inconvenience.

We are currently experiencing an issue with home.ku.edu, you may get an error message stating that there are no logon servers available to service your request. We have notified the admins responsible and they are currently working on the problem. If you are able to submit a ticket, feel free to do so, if not, rest assured we are doing everything we can to get this back up and running.

Thanks,

Nearly all MFD printers within the School of Engineering have been experiencing an issue with Scan to Email. After monitoring 28 MFD printers within the School of Engineering and across campus we found that the SMTP service on the printer would periodically fail. When the SMTP service was in a failed mode the Scan to Email function did not work.

Multiple fixes were applied and rolled back until one was found that prevented the SMTP service from failing. This fix was applied to one of the School's printers last week. Since that time there have been no SMTP failures. This morning we requested that fix be applied to the remaining MFD printers within the School, and was notified this afternoon that this was done.

We also requested that this fix be applied to all MFD printers across campus, additionally that this setting change be made a default for all new MFD printers that get deployed. Both of these requests were accepted.

Hopefully we will not see this error again, but if you do encounter a Scan to Email error please let us know by submitting a ticket on our help site.

Thanks,

We have had several reports over this past week of slow computers. Most people who reported this problem stated that when they would type into a program it would take several seconds before the text they typed to appear, or that when viewing a document and scrolling, the scroll bars wouldn't move. The usual fix for problems like this would be to reboot, but a reboot did not appear to resolve the problem for anyone as the problem would come back after the computer was back up.

What appeared to work for most people who reported the problem was to leave the computer powered on, and after several hours the computer will settle back down. We think this is potentially related to either a Windows Update or a Sophos Update. We ran logs against known computers with the problem, but the logs were inconclusive.

If you experience the problem yourself, please leave the computer running. As inconvenient as this is, there are several computers available in Eaton that have nearly all the software you might need, if there are seats available.

If we do find a root cause we will update this post.

There have been several reports of problems when attempting to scan to email on the new printers. While we are waiting for a permanent solution, a quick fix (thanks to Carol Jo) is turn the printer off and then back on. Please check back here for news of a long term fix to this annoying problem.

Many of the services that SOECS provides depend on a functional SQL Server. In preparation for work this weekend, we began migrating some of the databases to their new home. During the migration for the databases for the intranet site we ran into some issues. As a result the intranet server has been offline since 6p this evening.

We were able to resolve the problems and the intranet server appears to be functional now. If you have any problems please don't hesitate to submit a ticket.